Key Responsibilities

• Serve as the primary point of contact for assigned customers.
• Establish and nurture strong customer relationships.
• Take ownership of customer accounts, ensuring their satisfaction and success.
• Develop and execute account strategies for growth.
• Provide technical guidance and support to customers, with a particular emphasis on infrastructure.
• Troubleshoot technical issues related to infrastructure and cloud and coordinate resolutions.
• Collaborate with project managers to ensure successful project implementations.
• Act as a technical liaison between customers and internal teams.
• Identify opportunities to expand services and products for existing customers.
• Collaborate with sales to drive growth.
• Address and resolve performance issues, downtime incidents, and service disruptions.
• Handle credits and compensation requests effectively.

Qualifications

• Bachelor’s degree in a relevant technical field or equivalent experience.
• Proven experience in a Technical Account Management role, preferably in cloud solutions and infrastructure.
• Strong knowledge of cloud technologies (e.g., AWS, Azure, Google Cloud) and infrastructure components.
• Excellent project management and multitasking abilities.
• Exceptional communication and interpersonal skills.
• Strong problem-solving skills in a dynamic environment.
• Ability to collaborate with cross-functional teams.