AI-Powered Alert Reduction and Compliance for European Retailer
UnitedLayer empowered one of Europe’s largest building materials retailers and distributors to modernize IT operations, unify monitoring, and achieve compliance across a vast hybrid environment. Leveraging AI-powered automation and secure cloud infrastructure, the retailer gained real-time visibility, operational agility, and robust compliance.
Key Challenges
Fragmented Monitoring & Visibility Gaps: Multiple tools and siloed teams with no centralized monitoring console
Alert Fatigue: Thousands of alerts per day, high false positives, and excessive manual ticket handling
Hybrid Complexity: Required unified monitoring across AS400, VMware, Windows/Linux servers, databases, and application endpoints
Manual Incident Resolution: High effort and time required for troubleshooting and root cause analysis
Compliance & Security: With customer and business data flowing, compliance with standards such as PCI DSS, GDPR, ISO 27001, and SOC 2, became paramount
Solutions Delivered
Unified Monitoring
Real-time monitoring for AS400 systems, VMs, servers, databases, and application URLs
Health checks, service state tracking, and performance thresholds configured across all environments
Integration with ServiceNow ITSM for ticket automation and notifications
AI/ML Event Correlation & Automation
AI-powered noise reduction, false positive filtering, and cross-domain alert correlation
Auto-remediation setup for recurring incidents, reducing manual workload
Root cause analysis accelerated with a contextual view of related alerts
Custom Alert Management
Rule-based alerts tuned to evolving CI changes and probable failure conditions
Custom workflows for early detection and resolution of service failures
URL availability monitoring, including response time, DNS failure, login checks, and more
UnitedSecure for Compliance & Data Protection
Implemented encryption and role-based access controls
Provided audit-ready compliance for PCI DSS, GDPR, ISO 27001, and SOC 2.
Enabled tamper-proof event logging and immutable audit trails
Result
PCI DSS, GDPR, ISO 27001, SOC 2
Achieved and maintained audit-ready compliance with global regulatory standards
Reduced Alert Fatigue: AI/ML-driven correlation reduced false positives and redundant alerts, improving the signal-to-noise ratio across systems
Simplified Ticket Management: Automated noise filtering and alert prioritization minimized manual ticket handling and response delays
Accelerated Incident Resolution: Automated remediation and contextual alert mapping reduced MTTD and MTTR, enabling faster, more proactive IT responses
Root Cause Clarity: Cross-domain correlation helped teams quickly identify and resolve the underlying issues behind recurring incidents
Optimized IT Resources: By automating routine incident handling, IT staff were freed to focus on strategic projects and innovation
