Account Manager

Experience Required

7+ Years

No. of Position

Location

India

As an Accounts Manager, you will be a trusted advisor to clients you will provide valuable guidance around optimisation of their services and beyond, you are passionate about engaging with your customers and helping them grow their business. Working as part of a team, you own the overall relationship within client portfolio, which includes: Increasing service adoption, ensuring retention, satisfaction and upsell of various UnitedLayer services. As an Accounts Manager, you will develop long term partnerships with our customers, build expertise in your client’s business helping them be successful both in their use of UnitedLayer services but in their business as a whole. To be successful, you will need to build strong relationships with clients at various levels organizationally as well as acquire insights into their businesses.

Key Responsibilities

Own overall relationship with assigned clients, which includes: satisfaction, ensuring retention, and expanding their services with UnitedLayer
Establish a trusted/strategic advisor relationship with each assigned client and drive continued value of our products and services
Work with clients to establish critical goals, or other key performance indicators and aid the customer in achieving their goals
Work to identify and develop upsell opportunities within identified customers
Develop and maintain a quality pipeline of services opportunities within identified customers
Work to achieve aggressive sales quotas within identified customers
Advocate customer needs/issues cross-departmentally; Identify and provide feedback into new future service offerings
Own and manage account escalations through to resolution and prevention
Own customer contract renewals and all contract issues e.g. billing, and overage
charge queries
Act as a liaison between the client and other UnitedLayer teams, including
Engineering, Technical Services and the product teams as required over the life
cycle of the client’s contract into renewal
Maintain and expand working knowledge of UnitedLayer solutions, and inform
clients of new products and programs
Maintain Account Plans, Salesforce and other relevant client specific information
Attend pre-sale meetings and presentations as required during the sales cycle
Monitor customer key performance metrics and conduct regular reviews to help
customers improve their performance
Other duties as required

Requirements:

Minimum 5 years’ experience in a similar role
Significant and recent experience selling IT consulting services within targeted
Enterprise accounts
Should have background in positioning related to technology
In depth knowledge of selling strategies, development of proposals, contracts,
close plans, and statements of work for professional services
Ability to develop executive level relationships. Strong communication and
negotiation skills required.
Operational experience (experience working with customers and support teams to
bring service issues to resolution)
Outstanding interpersonal and communication skills (phone, email, presentation)
Experience guiding customers through a sales process, from pre-sale to post-sale
Excellent time management skills
Ability to multitask and properly prioritise initiatives
Experience working with multiple departments, including Senior Management,
Sales, Marketing, Development teams and Technical teams
Ability to explain and present technical concepts to non-technical customers
Must be able to work independently
Must possess impeccable organisational skills and a stringent eye for detail
Must maintain a positive, enthusiastic, self-starter attitude with an innate desire to
meet and exceed expectations
Ability to travel outside of India
Ability to be on call outside of business hours

Education

Bachelor’s Degree, MBA or equivalent is a plus