Program Manager

Program Manager

Experience Required

8+ Years

No. of Position

1

Shift

EST hours

Location

India

Role Overview

The Program Manager will oversee the seamless delivery of public and private cloud services at UnitedLayer. This role requires a strategic thinker with a strong technical background, exceptional program management skills, and a customer-focused mindset. The Program Manager will lead cross-functional teams, manage client relationships, and drive the success of cloud solutions.

Key Responsibilities

  • Lead and manage multiple programs related to public and private cloud initiatives.
  • Define project scope, goals, and deliverables aligned with client and organizational objectives.
  • Develop detailed program plans, schedules, budgets, and resource allocations.
  • Monitor program progress, identify risks, and implement mitigation strategies to ensure on-time and within-budget delivery.
  • Report program status and performance metrics to stakeholders and executive leadership.
  • Act as the primary point of contact for clients regarding cloud service delivery.
  • Oversee the delivery of cloud services, ensuring SLAs and KPIs are consistently met or exceeded.
  • Collaborate with internal teams to troubleshoot and resolve client issues promptly.
  • Continuously assess and optimize service delivery processes for efficiency and quality.
  • Build and maintain strong client relationships to address their needs and drive satisfaction.
  • Stay updated with the latest trends and best practices in public and private cloud technologies.
  • Work closely with engineering, sales, and operations teams to design and deliver innovative cloud solutions.
  • Provide technical insights and recommendations to improve cloud infrastructure and services.
  • Lead cross-functional teams, fostering collaboration and accountability.
  • Mentor and guide team members to achieve their professional goals and deliver high-quality outcomes.
  • Coordinate with vendors and partners to ensure seamless service integration and delivery.

Required Qualifications:

  • Bachelor’s degree in Computer Science, Information Technology, or a related field (Master’s degree is a plus).
  • 8+ years of experience in program management and/or service delivery roles, preferably in cloud services.
  • Strong understanding of public and private cloud platforms such as AWS, Azure, Google Cloud, VMware, and OpenStack.
  • Proven track record of managing complex programs and delivering cloud services to enterprise clients.
  • Excellent understanding of ITIL processes and best practices.
  • Strong leadership, communication, and interpersonal skills.
  • Proficiency in project management tools (e.g., Jira, Microsoft Project) and methodologies (e.g., Agile, Waterfall).
  • Experience managing budgets, contracts, and vendor relationships.
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Preferred Skills

  • Relevant certifications such as PMP, ITIL, AWS Solutions Architect, or Azure Administrator.
  • Experience working in multi-cloud environments and hybrid cloud setups.
  • Strong analytical and problem-solving abilities.
  • Familiarity with DevOps practices and tools.
  • Ability to work in PST/EST time zones to support global clients.

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UnitedLayer is a pioneering private cloud solution provider, empowering enterprises with secure, high-performance infrastructure powered by latest AI innovations. Our offerings include UnitedConnect®, UnitedEdge®, UnitedSecure, G3 Sovereign Cloud, G3 NaaS, and United Private Cloud—an enterprise-grade G3 IaaS solution featuring 99.999% availability, software-defined agility, and seamless multicloud connectivity. We enable organizations to scale rapidly, enhance security, and optimize costs while efficiently managing complex hybrid and multicloud infrastructures.
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